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Over 20 years in the call center industry
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The Call Center Group A-Z
Available Positions

Call Center Database Manager, Fort Lauderdale, FL

Local Call Center seeking a CRM/Database Administrator with Call Center experience and an analytical background to maintain organization’s database and promote data integrity. Responsibilities include, b ...

Director of Operations, Santa Maria, CA

The Director of Operations will be responsible for the overall operation of two 150 seat call centers and be a part of an organization that is experiencing a great deal of growth. The DOO will work with the Business Unit Manager and existing staff t ...

WorkForce Manager (WFM) Eatern Pa, Doylestown, PA

Due to the rapid growth of our client’s busy Call Center, we are in need of a WFM. We are looking for a person with great “hands-on” ability in: > scheduling sales and services agents for optimal coverage > monitoring call volume to load balance ...

Call Center Sales Manager, Gilbert, AZ

Do you enjoy the challenge of building and refining a call center sales team? Our Client is a sales and marketing company for Fortune 500 products and services, including ADT Security and Dish Network. Their primary responsibility is to acquire ...

Call Center AVP Florida, Arizona and Chicago

Immediate openings available for Top Notch Call Center Executives in Florida, Arizona and Chicago Ideal candidates will be proven Call Center Leaders with at least 5 years of senior managerial experience within a telesales environment where a higher ...

Director/VP of Business Development, Work From Home

Our client provides outsourced business solutions to some of the world’s leading brands. Their in-house services are delivered by results-driven professionals. They are looking for world-class expertise in business process management, direct marketin ...

Call Center Manager, Scranton, Pa

Outstanding opportunity for an experienced Call Center Manager in Scranton, PA. Ideal candidate will have Call Center Customer Service Leadership experience and have knowledge of call center technology and telephony. Will also have experience in tr ...

IVR Developer, Chicago, IL

POSITION DESCRIPTION: This developer position will participate in the detailed design, construction, implementation, and support of an enterprise IVR (Interactive Voice Response) application. Write new programs of moderate to high complexity, wor ...

Call Center Director, Solution Development, Eastern, PA

The Director, Solution Development is responsible for new product and service offerings for our client's Operations, including Customer Care, Fulfillment, and Fraud Management. This talented, senior individual will be responsible for developing, impl ...

Call Center Debt Consultant, Glendale, AZ

Our client is looking for a Call Center debt consultant who has an understanding in consumer debt. You would be speaking to people that have $15,000 in debt and have a low credit score. You would not be selling a product but would need to be able to ...

SQA Analyst, Greenbelt, MD

Our client is looking for a contractor that willing to accept a 6 month contract. The client is a Fortune 100 business. SQA Analyst Key Activities > Assist in developing methods, procedures and reporting for SQA and > operational function ...

WFM Analyst, Greenbelt, MD

Term: Contract 6-7 Months Full-time DESCRIPTION Provide support to the central workforce management operational team. Required Skills: · Aspect eWFM, IEX or Blue Pumpkin · Cisco ACD · Trai ...

SALES AGENT – TRAVEL / VACATION SALES, Doylestown, PA

We are looking for Reservations/Sales Agents to be the first contact for clients seeking information and/or booking assistance for the Caribbean and Mexico. New agents are required to maximize sales by displaying persuasive and thorough knowledge of ...

Operations Management Desk Manager (WFM), Wise, VA

We have an opening for a skilled person to be responsible for overall reporting, staffing & scheduling, real time productivity management, account service level, completion of required supporting documentation for payroll processing, client reports, ...

Call Center Operations Manager, Ashland, OH

Growing company seeks experienced professional call center operations manager for a new project with a Fortune 500 client. Business to business sales expertise required, and phone sales and customer service experience in a call center envir ...

Admissions Career Planner, Phoenix, AZ

Do you have a passion for education and assisting others with making their career dreams a reality? Then our client may be the perfect fit for you as a Career Planner in their Admissions organization. If you enjoy assisting other’s with launch ...

Business Object Designer / Developer, Richmond, VA

The Business Object Designer/ Developer position involves analysis, design and development of Business Intelligence and reporting solutions using Business Objects, Crystal Reports on Teradata. The Candidate will have strong technical experience, in- ...

IVR Lead Analyst, Charlotte, NC

The role of the Senior Application Analyst is to serve as the liaison between the business community and IT to analyze requirements for delivery in the Telephony (IVR/call routing) space. Contract: 8-9 months Full-Time (possible extension) Dutie ...

Data Modeler/ Lead (ERwin), Orange, CA

This position is for a Data Modeler/ Lead with experience of ERwin and Data modeling background. Contract: 6 Months Full-Time Experience Required: Data warehousing projects Physical and logical data modeling Familiar with data conversion eff ...

Asset & Resource Management(ARM) Scheduler, Charlotte, NC

Seeking resource with 'ARM Scheduling' skills Utilities Scheduling tool experience The application technical support specialist will work in a team of 20-30 people handling issues reported in a Remedy incident reporting system. Issues will be ...

Project Manager / Vendor Analyst, UT, CA, CO, GA, KY

This is a high action position as part of an already high performing team. The key activity is to perform as a very flexible and high visibility Vendor Analyst responsible for many aspects of requirements management and delivery of Call Center operat ...

Systems Administrator, Louisville, KY

We have an immediate opening near Louisville, KY for someone with their MCP and MCSE (preferred) certification and who is currently utilizing those skill sets. This experience is a mandatory requirement for consideration for this position. Summar ...

Call Center Inbound Sales Professional, Phoenix, AZ

OUR CLIENT is looking for an INBOUND SALES PROFESSIONAL. You need to be skilled in professional sales. If you are a self-motivated professional that believes in building strong customer relationships, this position may be for you. We are looking for ...

CUSTOMER SERVICE SUPERVISOR, Doylestown, PA

Our client, a growing company in the travel and tourism field and with a busy Reservation Center, needs a Customer Service Supervisor who will be responsible for assisting the department in: · Providing ...

Call Center Regional Sys and Ntwrk Administrator, Work at Home

The Regional Systems & Network Administrator is responsible for technical oversight for multiple domestic contact centers. Provides logical insight and advanced problem solving methodologies supporting administrative, technical and engineering of net ...

Call Center Business Development Manager, Work at Home

We are looking for a work-at-home self-driven Business Development Manager. Must have recently sold call center products and services with the ability to bring new revenue. Company Profile: Our client is a leading ITES company wi ...

Call Center (BPO) Sr. Executive, New York, NY

We have been assigned to locate an Executive that meets the following specifications: 1. Has been a high level executive in charge of operations in a global BPO environment with a minimum of 400M in re ...

Call Center Executive Director, S. Florida, Phoenix, Chicago, FL, AZ or IL

Our Client is looking for an Executive Director that has the experience and desire to work in either Florida, Arizona, or Chicago with one of the fastest growing companies in the country. This position requires a proficient, take ...

WORK FORCE MANAGER, Columbia, SC

We have an immediate need for a skilled WFM to be responsible for overall reporting, staffing & scheduling, real time productivity management, account service levels, completion of required supporting documentation for payroll processing, client rep ...