Featured Candidates - Executive Search - The Call Center Group A-Z

Welcome to The Call Center Group A-Z Featured Candidate Page

With access to over 64 million active job seekers, an average of 25,000 new resumes a day, and over 20 years of experience in the call center industry (third party as well as companies with call centers), The Call Center Group A-Z has an international reputation for delivering the most talented call center professionals. We pride ourselves on being a one-stop-shop for all hiring needs, be it executive placement from management to technical to senior and c-level positions, to high-volume recruitment of TSRs and CSRs through our revolutionary Staffmatic solution.

Contact us today at (480) 538-6001 or register now to inquire about any of the following candidates or about any current openings you need to fill.

Featured Candidates by Industry

General Call Center
Financial Services / Healthcare

Click on any of the following titles to be taken directly to the featured candidate's brief bio:

Customer Service Manager

HR Manager

WorkForce Manager

Call Center Manager

Call Center Manager / Work Force Manager

Call Center Manager / Director (Bilingual English / Spanish)

Director- Client Operations and Vendor Manager

Sr. Security / Network Engineer

Vice President Marketing

Director (Florida and willing to relocate)

Director (Bilingual West Coast and willing to relocate to SW or SE)

Director President / Managing

Managing Director – Philippines

Director of Operations and Sales

Workforce Management / Capacity Planning Executive

Vice President of Call Center Operations

Vice President of Contact Center Operations

Senior Director of Sales and Customer Retention

Chief Training Officer (CTO)

SVP / Global WorkForce Manager

VP of Business Transformation and Operations

Senior Director / Vice President

Senior Level VP / CEO / COO / CIO and Executive VP Candidates

Customer Service Manager

For the past 4 years, has managed 80 seats for a Fortune 100 Company in the Health Care Solution Industries. He also has over 6 years in the collections industry. As a manager, he has managed as many as 100 seats and has been responsible for the opening of a new call center. He is currently located in Las Vegas and would be open to relocation. He also has his BA in Business Management. Current compensation is in the Mid/Upper $50 Plus Bonus.

HR Manager

Has performed in the roles of Corporate HR Manager, Recruiting Manager, and even Call Center Director. This seasoned HR executive has done everything from establishing operational objectives, developing hiring and staffing plans, achieving and maintaining KPIs and is knowledgeable in local and federal laws and regulations. Also experienced in high volume - fast paced organizations. Current compensation is $85,000 (includes base + bonus).

WorkForce Manager

Having started a career “on the phone,” has progressively risen to the senior level position as Forecast Analyst within a large national chain. Just promoted to Interim Manager with responsibility over 8 sites and 3 outsourcers. Has responsibility of tactically forecasting for all customer care centers, clients, and related reports. Works with other business units within the organization with their scheduling and forecasting and performs as liaison with site leaders and is the link to the global resource planning team. Currently living in Tennessee and willing to relocate; current salary is $50,000.

Call Center Manager

Seasoned executive with progressive inbound and outbound, multi-site, call center operations experience. Extensive experience in the areas of customer service and quality assurance. Strong ability to plan and organize high-level business affairs while maintaining efficient control of financial and human resources. Set up a tri-lingual call center to accommodate customer service calls. Hired, trained and established servicing standards for the call center operation. Managed a supervisory team in regard to workflow allocation, performance appraisals, training and development and salary recommendations for the center. Implements and plans new projects and procedures as a result of continuous review of current operating methods in relation to client/customer satisfaction. Currently resides in the Southwest and earning in upper five figures.

Call Center Manager / Work Force Manager

Since 1976 she worked with Verizon. She started as a Service attendant operator and worked her way to a Force/System Specialist PGH BBC. Her skill set includes managing multiple locations as well as business management and a heavy emphasis in Technical skills. She currently lives in Pittsburgh but is willing to relocate. Her salary was in the low $80k plus bonus.

Call Center Manager / Director (Bilingual English / Spanish)

Has worked in telecom and with a leading BPO. Has led teams as large as 600 in Customer Service, Telesales and Tech Support. Currently earning $90,000. Prefers to remain in Texas, but will seriously consider relocation options depending on the company and the opportunity.

Director- Client Operations and Vendor Manager

Over 8 years in the Call Center industry, 6 of those years as a Senior Vendor Manager. Established 5 operations in US, Mexico and Panama for business totaling over $77M/ Year. Responsible for managing as many as 5 Vendors and 3,000 seats. Excels in developing strategic and tactical resolutions, creating collaborative partnerships, P&L and Annual budget. Resides in Southern California but open to relocation. Current compensation in the high $90K range plus bonus.

Sr. Security / Network Engineer

Degreed in Computer Science and has current certifications of MCSE, CCNP and CCSE. Has most recently worked in telecommunications industry as a Senior Security Architect and Senior Security and Network Engineer. As a Senior Systems Engineer, has built data centers from the ground up. Has designed and implemented disaster recovery data centers and handled major Cisco conversions. Currently living in the Denver area and desirous to remain in that area for family; can travel and is immediately available. Present salary is $85,000.

Vice President Marketing

Working for Direct TV for 5 years with a growth rate of over 95% and reducing costs by 75%. Being bilingual, and having his Masters in Integrated Marketing, makes this Deans List candidate a real asset. Currently lives in California and open to relocate. Current Salary $110k plus bonus.

Director (Florida and willing to relocate)

Twenty-one years experience within the same industry encompassing both domestic and offshore experience. Change implementation executive with current global experience and extended knowledge of USA, UK, European and Nordic markets. As Director of a multi-national organization, managed the global brand contacts via work-at-home, voice, internet and fax communications methods. Has managed from 12 languages, 240 staff to upwards of 600 staff and 18 direct reports. Currently residing in Florida and able to relocate. Salary is $99,000 + bonus.

Director (Bilingual West Coast and willing to relocate to SW or SE)

Seasoned, bilingual Customer Service professional with 16 years of proven experience as a manager and leader with publicly and privately held industry leaders. Lead both small (100+ employees) and large (600+ employees) multicultural sales and service Call Center teams in the US and Mexico. Experience is complemented by strategic and tactical contributions in key areas such as system implementation, project management and compliance program rollouts. Organizational focus is on strategic alignment, client satisfaction and profit maximization. Currently living on the West Coast; would consider relocating to either the Southwest or Southeast part of the U.S. Current compensation is $120,000 + bonus.

Managing Director

Expert leader of Call Center Operations, Training, HR, and Client Services teams. Turned call centers into vital profit centers and hubs of customer and company communication. Creator of integrated teleservices and E-Commerce solutions that improve customer experience. Skilled equally in business start-up, turnaround, and refinement, both in the U.S. and abroad. 19 years as mentor and trainer to all levels of organizations, including senior leadership. Top-ranked Director at leading teleservices company with annual revenue over $1 billion. Managed multiple call centers and over $100 million in annual revenue, overseeing large B2C and B2B accounts for leading telecommunications and financial services companies. Lives in Kansas and currently earning $100,000 plus.

Managing Director – Philippines

Has been in-country lead for major U.S. BPO in establishing their presence in the Philippines. Currently is COO for a contact center outsourcer in the Philippines with full P&L and client relationship responsibilities. Prior to current assignment, was Director of Global Operations overseeing 6 sites in India, with up to an 8,000+ headcount, and 8 sites in the Philippines with a like number. In addition to having staffed, trained and mentored host country senior leadership, has also developed, documented and implemented all operational processes to include operations, HR, recruitment, facilities, procurement, project management, training, scheduling, reporting, budgeting and forecasting and business continuity. Currently in the Philippines and would be happy remaining in country. Current base pay is $125,000 + performance bonus.

Director of Operations and Sales

Goal-oriented senior level call center executive with 11+ years call center experience (7 years in a branded environment). His experience spans from small to large-size organizations in IB and OB situations and up to multi-hundred seat operations. Degreed, currently living in the Carolinas, and able to relocate. Current compensation is $125,000 + bonus.

Workforce Management / Capacity Planning Executive

Has worked in the Healthcare, Technology and Consumer Products industries with both first and third-party experience. Led Forecasting, Scheduling and Real-Time for multi-site organizations employing over 10,000 call center employees. Subject matter expert in e-WFM as well as other established systems. Open to relocation. Current Comp in the $150K + Bonus range.

Vice President of Call Center Operations

Strong BPO and First-Party leadership experience. Has led single sites as large as one thousand and multi-sites of several thousand. Telesales is her specialty and she is also very experienced in Client Services and liaison responsibilities. Degreed in Psychology and Industrial Relations. Looking at positions at $150K and up and with a preference for Florida, but open to consider challenging assignments involving relocation.

Vice President of Contact Center Operations

Works for a leading company in the travel industry. BA, MBA and Six Sigma Green Belt. Former US Army Executive Officer; Desert Storm Veteran. Call center leadership experience with a major entertainment conglomerate. Current compensation at a base salary of over $140K.

Senior Director of Sales and Customer Retention

Senior candidate has 16 years in Sales, Sales Management, and Sales Performance Consulting for employers and clients including: AOL, DIRECTV, Gartner, GE Finance/CareCredit, MetLife, Microsoft adCenter, Morgan Stanley, MSN, and Toyota. Consistent track record of 30%+ improvement in sales and retention results. This unique candidate has Ivy League credentials and executive poise, yet is able to relate to people at all levels, with deep B2C and B2B vertical industry experience in financial services, healthcare, online advertising, pay TV, and telecommunications. Specialization in selling financial services to the Latino/Hispanic market. Based in LA and willing to travel 40%. $150K+ annual compensation history.

Chief Training Officer (CTO)

Experience in Insurance, Banking and BPO environments. Has created training strategy and led training deployment for organizations with over 13,000 employees in multiple countries and locations. Bright, articulate and with a passion for training and customer service excellence. BS in Management and Master of Human Resources Development. Currently earning in the $150-$160K range. Open to relocation nationally or internationally.

SVP / Global WorkForce Manager

Senior level professional with 14 years contact center experience to include several Fortune 100 companies with expertise in operations, planning, and strategy. Specific areas of concentration include resource allocation, WFM, and overall contact center strategy. In current SVP position, is responsible for 40 global service centers. As a VP Resource Planning, reengineered WFM practices across 25 global, IB customer contact centers. As Senior Manager for a large multi-national, internet organization, was responsible for resource planning, WFM and budgeting for the customer care division with 11,000 agents. Presently residing in the Northeast and would like to remain and is willing to travel as necessary. Current compensation is $150,000 + bonus.

VP of Business Transformation and Operations

Six Sigma Master Black Belt, Process Improvement and Business Transformation Guru. BS in Economics and an MBA (Cum Laude). Was the VP of Business Transformation & Operations for a Fortune 100 company and led turn-around of more than one of their troubled divisions. Unlike some of the Master Black Belts in our industry, he is not just a theorist and strategist, but a hands-on leader who can fully implement solutions. Seeking compensation in the range of $175K and up.

Senior Director / Vice President

Dynamic, multifaceted, pragmatic game changer with over 18 years experience as a Senior Director / Vice President in award winning customer service and outsourcing call center operations. Significant 1st party and 3rd party solutions experience in domestic and offshore markets. Multi-site experience with Fortune 100 clients in Telecommunications, Healthcare, Travel, and Publishing industries with startup and turnaround profitability experience. P&L responsibility scale of $100M and 2,500 agents in a $300M business. A leader in driving culture, profitability, and results from worst to first. $175k+ salary. Open to relocation / Road Warrior.

Senior Level VP / CEO / COO / CIO and Executive VP Candidates

Due to the seniority of these positions, and our committment to confidentiality, we reserve displaying even the most ambiguous summaries of the bios of our most senior candidates. Contact us directly at (480) 538-6001 or register now to discuss your senior-level executive placement needs.